44 Total Reviews
4.59 Overall score out of 5
Ratings by Criteria
Quality 4.58
Customer Service 4.69
Value For Money 4.50
Ratings Distribution
5 Stars - 36
4 Stars - 7
3 Stars - 0
2 Stars - 1
1 Stars - 0
Ratings & Reviews
Date
Rating
Review
08/11/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Susan H. in New Castle, PA
Project: One Time Interior House Cleaning
Comments: AMAZING. Filthy, whole house cleaning to prepare for sale. Phil organized walls, clean windows inside and out and kitchen, while Michelle scrubbed 2 disgusting bathrooms. The kitchen cabinets and linoleum floor were coated with years of grease, all gone with their chemicals. Hand scrubbing and a power floor machine! Streaked, blackened carpet was renewed to amazing lighter color. I arranged this over the phone. Phil and crew came on time, worked constantly so hard and performed a MIRACLE on a lovely ranch home that had not been cleaned in 10+ years. I trust Phil and his recommendations during this difficult process. He had me check the work as it went along, what a renovation!! Phil exceeded my expectations and is worth every dollar.
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06/30/2017
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Sherry H. in WARREN, OH
Project: Clean Walls and Ceilings
Comments: Very good work, extremely happy.
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05/31/2017
3.67
Quality: 4.0
Customer Service: 4.0
Value for Money: 3.0
Review by Robert D. in Lordstown , OH
Project: One Time Interior House Cleaning
Comments: Thanks
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04/20/2017
5.0
Quality: 5.0
Customer Service: 4.5
Value for Money: 4.0
Review by Joseph C. in New Middletown, OH
Project: One Time Interior House Cleaning
Comments: Called before coming out , which I liked ! were a half hour later then were told but that was not a problem since they let me know. Work was done by two people and house really shined when they were done . Was so pleased with the work that I hired the company to clean my house monthly.
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11/26/2016
4.0
Quality: 4.0
Customer Service: 4.0
Value for Money: 3.5
Review by Christina S. in Boardman, OH
Project: One Time Interior House Cleaning
Comments: I wanted an in home estimate. I paid for less than I was told would be done. A home estimate would have guaranteed that they would be able to do the full job for what was quoted over the phone.
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10/28/2016
3.5
Quality: 4.0
Customer Service: 4.0
Value for Money: 2.5
Review by Robert R. in Youngstown, OH
Project: Clean Walls and Ceilings
Comments: High price for two person crew. Performed all tasks requested.
Our Comments:
One of the rooms that we washed walls, ceilings and kitchen cabinets had years of built up kitchen grease with pet hair embedded in it on every surface. This added 30% to the time, which increased the cost by about 1/3rd. Bathrooms were in poor condition and required extra time to clean.
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08/17/2016
1.5
Quality: 2.0
Customer Service: 2.0
Value for Money: 2.5
Review by Stephen M. in campbell, OH
Project: One Time Interior House Cleaning
Comments: we paid them prior to them complating the job and they did not do a very good job on the rest of the project.
Your Comments:
Customer had one issue with the job which was resolved.
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05/13/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by a Homeowner in Warren, OH
Project: One Time Interior House Cleaning
Comments: Excellent workmanship and great cleaning skills!
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05/07/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Susan D. in Youngstown, OH
Project: Clean Walls and Ceilings
Comments: They arrived on time. They cleaned to Very dirty ceiling fans. When they finished the fans were spotless. The fee was very reasonable. i would recommend them highly.
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04/12/2016
4.5
Quality: 4.5
Customer Service: 5.0
Value for Money: 5.0
Review by a Homeowner in Brookfield, OH
Project: One Time Interior House Cleaning
Comments: They did what was expected of them. Some things we would have liked to get done we're not possible. Very nice and accomodating pair
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03/25/2016
4.5
Quality: 4.5
Customer Service: 4.5
Value for Money: 5.0
Review by John F. in Warren, OH
Project: One Time Interior House Cleaning
Comments: Very professional, orderly, well organized
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03/19/2016
4.0
Quality: 4.0
Customer Service: 4.0
Value for Money: 1.0
Review by Wes U. in Girard, OH
Project: One Time Interior House Cleaning
Comments: I was told the service would be around 170.00 the bill came to 250.00. They should send some one out to give a better price not jump the price by 80.00
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02/14/2016
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Rich M. in Warren, OH
Project: One Time Interior House Cleaning
Comments: We needed a house ready to go on the market. They left it looking and smelling wonderful!
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08/11/2015
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Sarah J. in Youngstown, OH
Project: One Time Interior House Cleaning
Comments: They were very detail-oriented and were committed to getting the job done as promised. Excellent work ethic!
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07/22/2015
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Holly C. in Youngstown, OH
Project: One Time Interior House Cleaning
Comments: Very polite and professional.
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10/19/2013
5.0
Quality: 4.5
Customer Service: 5.0
Value for Money: 4.5
Review by Ed K. in Youngstown, OH
Project: Clean Carpets or Rugs in a Home
Comments: Very thorough.
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04/16/2013
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Marlene H. in Niles, OH
Project: Clean Walls and Ceilings
Comments: Mike and Phil were great workers with top customer and the work they did was a 10. I would hire them again. Thats how satisfied I am. I got thier busniess cards to post at work
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03/27/2013
4.33
Quality: 4.0
Customer Service: 4.5
Value for Money: 4.5
Review by Diane B. in Youngstown, OH
Project: Clean Carpets or Rugs in a Home
Comments: They arrived as scheduled at 3:30 pm so no waiting during a multiple hour window. The carpets were cleaned, but I had expected them to move the furniture and they didn't. They did move/clean under the bed. I'll probably use them again but will plan better.
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02/14/2013
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Paul P. in Leavittsburg, OH
Project: One Time Interior House Cleaning
Comments: The rooms needed a lot of cleaning and they stayed longer to complete the job. They did an excellant job
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11/19/2012
4.67
Quality: 4.5
Customer Service: 5.0
Value for Money: 4.5
Review by Joanna R. in Cortland, OH
Project: Clean Carpets or Rugs in a Home
Comments: Very prompt, professional, helpful, and personable. It was a pleasure working with PSM Cleaning.
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11/01/2012
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Gail J. in Youngstown, OH
Project: Clean Walls and Ceilings
Comments: I really appreciated the work (washing walls, ceilings, woodwork) in my home, the crew was fast, efficient, and through. Thanks so much for a job well-done.
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10/22/2012
3.5
Quality: 3.5
Customer Service: 3.5
Value for Money: 3.5
Review by a Homeowner in Newton Falls, OH
Project: Clean Walls and Ceilings
Comments: Missed some areas..glass on cabinets was smeared.
Your Comments:
Very large job with multiple components. Lighting was very poor. Place looked and smelled great when we left.
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08/18/2012
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Adam F. in Youngstown, OH
Project: Clean Upholstery and Furniture
Comments: They were very prompt and did an excellent, thorough job. I would recommend them to anyone.
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07/12/2012
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Lori G. in Youngstown, OH
Project: One Time Interior House Cleaning
Comments: They were professional, able to accommodate us quickly, did a fantastic job, and the price was reasonable. I would use PSM Cleaning again and I whole heartedly recommend them.
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06/28/2012
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Ivan B. in Niles, OH
Project: Clean Carpets or Rugs - For Business
Comments: Very organized and did a great job!
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Ratings & Reviews
Showing 26 - 45 of 45
Date
Rating
Review
05/01/2012
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Stella B. in Youngstown, OH
Project: Clean Carpets or Rugs in a Home
Comments: will have them come back, also i am going to have them do my walls. great workers
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04/29/2012
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Wendy M. in Niles, OH
Project: One Time Interior House Cleaning
Comments: They were very prompt, came in and did a very good job and were very cordial. I would definitely recommend them will be calling them for service in the future.
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04/02/2012
4.67
Quality: 4.5
Customer Service: 5.0
Value for Money: 4.5
Review by Judy K. in Youngstown, OH
Project: Clean Carpets or Rugs in a Home
Comments: He did a good job, no complaints. Would hire again
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02/10/2012
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Chris L. in Cortland, OH
Project: Clean Walls and Ceilings
Comments: Prompt, courteous, did an excellent job.
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01/24/2012
4.0
Quality: 3.0
Customer Service: 5.0
Value for Money: 4.0
Review by Richard H. in Warren, OH
Project: Clean Carpets or Rugs in a Home
Comments: rh
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11/09/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by C.james B. in Youngstown, OH
Project: Clean Walls and Ceilings
Comments: polite,through,excellent job
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10/18/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Dawn D. in Youngstown, OH
Project: Clean Carpets or Rugs in a Home
Comments: Very pleased with all aspects of doing business with psm. Thank you very much!
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09/19/2011
4.67
Quality: 4.5
Customer Service: 5.0
Value for Money: 4.5
Review by Yvonne B. in Canfield, OH
Project: Clean Carpets or Rugs in a Home
Comments: They were on time and took the time to review each room for me. When I pointed out areas that needed attention, they took extra care to try to remedy the problem. I would highly recommend them
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09/08/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Barbara H. in Cortland, OH
Project: Clean Carpets or Rugs in a Home
Comments: No comment.
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08/22/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Grace L. in Niles, OH
Project: Clean Carpets or Rugs in a Home
Comments: Very thorough work. Excellent for high rise apartments.
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08/20/2011
4.83
Quality: 4.5
Customer Service: 5.0
Value for Money: 5.0
Review by Tim L. in Warren, OH
Project: Clean Carpets or Rugs in a Home
Comments: excellent job
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07/02/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Nicholas B. in Niles, OH
Project: Clean Walls and Ceilings
Comments: Showed up on time, did an excellent job, were polite ,friendly and courteous.
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06/27/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Lindy H. in Youngstown, OH
Project: Clean Carpets or Rugs in a Home
Comments: They did a very nice job and were on time. The house had set for two years with no one living in it. The smell was gone and the carpets came about 3 shades lighter. I was very pleased with there work and would call them again.
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06/07/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Maureen D. in Youngstown, OH
Project: Clean Carpets or Rugs in a Home
Comments: They were on time, personable, answered all my questions. They did a very thorough job on the carpet. It was very clean. I will definately call them in the future!
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05/26/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Peg S. in Youngstown, OH
Project: Clean Carpets or Rugs in a Home
Comments: Phil & Misty arrived early, immediately began vacuuming furn/carpet. Phil started cleaning carpet, Misty began on furniture. Very organized as to who was doing what so they weren't in each other's way. I was shocked when shown the dirty water extracted from furn/carpet left by previous co. who supposedly "cleaned"!! Now my furn/carpet look fantastic! On phone, Phil told me manner of cleaning, prices, answered my questions. Several days before appt. I rec'd. an orange reminder postcard! Now that's good business sense! I highly recommend PMS! Reliable, reasonably priced & do quality work! I am more than pleased and will be a repeat customer!
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04/02/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Lynn S. in Girard, OH
Project: Clean Carpets or Rugs in a Home
Comments: great job
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03/26/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Robin Y. in Canfield, OH
Project: Clean Walls and Ceilings
Comments: Professional with great method - friendly & thorough. Great service
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02/04/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Jeffrey K. in Middlefield, OH
Project: Clean Carpets or Rugs in a Home
Comments: They were right on time. They made sure the job was done right and the carpet looks great.
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01/25/2011
5.0
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Abc suply G.
Project: Clean Building Interior (Janitorial Service) - For Business
Comments: Just very efficient, great to deal with, does good work.
Quality: 5.0
Customer Service: 5.0
Value for Money: 5.0
Review by Abc suply G.
Project: Clean Building Interior (Janitorial Service) - For Business
Comments: Just very efficient, great to deal with, does good work.
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